If you’ve ever connected a workstation to Office 365 and then been constantly prompted for your credentials you know how frustrating it can be. Have you ever checked that box in Outlook to “Remember Password” and then screamed in frustration as yet another logon prompt came up?
We’re with you… lots of us! I’ve had a look around at the various resources for troubleshooting these issues and brought them together. This is by no means an exhaustive list, just some links that I’ve found useful. If you have suggestions to add I’m all ears. I hope the list helps!
- ADFS / SSO issues:
- Troubleshoot federated users being prompted at http://support.microsoft.com/kb/2461628
- Autodiscover issues:
- Troubleshoot: Looping Credential Prompts When Signing In to Office 365 Using ADFS at http://www.youtube.com/watch?v=cfEQFK1SgU8
- Coming from Exchange environments: make sure your Autodiscover DNS records (internal and external both) point to the correct place. See also the Troubleshooting Autodiscover video.
- Coming from BPOS (and possibly other Exchange systems) follow the instructions at http://support.microsoft.com/kb/2644437 to remove registry entries on clients that stubbornly don’t update their Autodiscover.
- Missing Updates:
- Manually push out the updates using the instructions at http://community.office365.com/en-us/w/administration/manually-install-office-365-desktop-updates.aspx. SCCM, WSUS and other configuration management systems will work just fine also. There are download links of the bits for each package. Make sure you get at least these three:
- Microsoft Online Services Sign-In Assistant (IDCRL7)
- Microsoft Office 2010 Update (KB2435954) – ALSO change the registry key noted in the link
- Microsoft Outlook 2010 Update (KB2597011)
- Outlook Issues:
- Uncheck “Always prompt for logon credentials” in Outlook (see http://community.office365.com/en-us/f/172/t/15620.aspxfor details)
- Recreate your Outlook profile – good steps at http://community.office365.com/en-us/f/170/t/22353.aspx
- If Outlook discovers the wrong (old) Exchange system you have problems. Use “outlook /rpcdiag” to ensure Outlook is connecting to Office 365. You can also control-right-click on your Outlook icon in your system tray and choose the option for “Connection Status.” You should see connections to the cloud-based e-mail servers, not legacy servers. Good steps at http://www.petri.co.il/testing_rpc_over_http_connection.htm.
- Outlook prompts for credentials when Exchange 2003 mailboxes access Free/Busy information for Office 365 mailboxes – http://community.office365.com/en-us/forums/162/t/3567.aspx
AppDataLocalMicrosoftSign InConfig Autodiscovery.xml.old not updating – rename or delete it as per http://www.brucebnews.com/2012/01/persistent-outlook-password-prompts-from-office-365/
- Windows, Networking & General:
- Good Basic Troubleshooting: follow the instructions for Rich Authentication at http://support.microsoft.com/kb/2637629
- Run (or reboot and rerun) the desktop setup wizard – steps at http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637537.aspx
- Change Internet Explorer security settings for Trusted sites & Windows Firewall to allow the sites listed at http://support.microsoft.com/kb/2637629
- Windows Stored Credential Conflicts & Issues:
- Clearing out the Windows stored passwords for the user account under Control Panel – Users – Advanced or in the Credential Manager (depending on Windows version) – good troubleshooting at http://community.office365.com/en-us/f/172/p/52489/188561.aspx
|Image via Wikipedia|
Recent Kansas City tech events have been on fire with Google Fiber this and Google Apps that, but there’s another technology leader in town that has been a solid partner, if a little more quiet, to Kansas City for much longer than Google… Microsoft.
First, a little history and information – Microsoft was founded in 1975 by Bill Gates and Paul Allen, does nearly $70 billion in revenue world wide, and employs 90,000+ workers. They produce hundreds of products across many markets and their Windows desktop operating systems and Office productivity suites and have become the de facto standard for business operations as well as for consumers.
What many of you may not know is that Microsoft has an office right here in the Kansas City area. According to LinkedIn, there are over 100 local Microsoft employees based in the KC metro. Along with other offices in the Midwest the local office supports Microsoft’s North Central District which includes Iowa, Kansas, Minnesota, Missouri and Nebraska.
|Image via CrunchBase|
Back to the story… Microsoft has a history of partnering with Kansas City. They are a member of the Greater Kansas City Chamber of Commerce’s Leadership Circle – a group that works on behalf of Kansas City in Washington D.C., Jefferson City and Topeka. Together, members support efforts to enhance quality education, encourage regional cooperation, develop Downtown and encourage growth in the life sciences industry among other issues. Recently, they sponsored the Gigabit Challenge in collaboration with Think Big Partners and a virtual who’s who of Kansas City companies.
Microsoft has either directly delivered or provided guest speakers for literally hundreds of local events over the last 10 years. They’ve hosted huge release events for Windows and Office in Bartle Hall. They’ve presented to user groups and corporate boards. And they regularly host partner companies in their own offices for a great variety of events.
Microsoft has engaged with Kansas City. Their local office is an invaluable resource for the hundreds of area technology companies that depend on Microsoft for their technology and partnering support expertise and resources demanded by the ever-changing and accelerating Information Technology race.
According to Microsoft’s career website there are 35 open positions that mention the Kansas City area. There appear to be 107 open Microsoft-related positions in Kansas City according to a job search on LinkedIn. If you search on Indeed.com for “Microsoft” it appears there are 2,180 open Microsoft-software related positions in the Kansas City area. That’s a lot of high-tech computer, business and sales jobs that depend on Microsoft software and their partner ecosystem!
So, remember as your company considers new technologies like “cloud services” that you have a partner – actually 84 Microsoft Partners according to Microsoft’s Pinpoint and seven for Cloud Computing alone – in Kansas City. No matter which industry you fall within – manufacturing & distribution, financial, local / state / federal government, legal, professional services, education, healthcare, etc – there is a Microsoft Partner match for you that specializes in providing technology services specifically to customers that look like you. The hundreds of Information Technology workers across those 84 Microsoft Partners can provide the expertise and personal attention you expect from a top service organization like Microsoft – backed by Microsoft itself with all the resources and know how of the premier business computer technology company in the world.
PS. Scott Cameron is not an agent of nor does he represent Microsoft directly in any way. This article was not reviewed nor approved by Microsoft. All information is publicly available.